NDIS QUESTIONS ANSWERED
Frequently Asked Questions
This NDIS FAQ Western Sydney page is here to help you. Find answers to common questions about NDIS, our services and how funding works.
LEARN ABOUT NDIS
What is the NDIS?
Watch this short video to understand how the NDIS works and how it can help you or your loved ones.
About NDIS
The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support to people with permanent and significant disabilities. It gives participants choice and control over the support they receive.
You may be eligible if you are under 65 years old, an Australian citizen or permanent resident, and have a permanent disability that significantly affects your daily life. Contact us for a free eligibility assessment.
You can apply online through the NDIS website, by phone, or with the help of a Local Area Coordinator. Our team can guide you through the entire application process step by step.
NDIS funding covers reasonable and necessary supports related to your disability. This includes daily personal activities, transport, therapeutic supports, help with household tasks, and equipment.
Our Services
We provide NDIS support services across all of Western Sydney including Parramatta, Penrith, Blacktown, Liverpool, Campbelltown, Mount Druitt, Rooty Hill, Seven Hills, Bankstown, Merrylands, Auburn and Fairfield.
Yes. Support is scheduled around our usual hours — weekdays 8am–6pm and weekends 9am–4pm — with evening and weekend support available by arrangement.
Absolutely! We believe in matching support workers with participants based on personality, shared interests, and support needs. We will work with you to find the right fit.
Once we complete your initial consultation and planning, services can typically begin within 1-2 weeks. Emergency support can often be arranged sooner.
Plan & Funding
Our services are funded through your NDIS plan. We can work with plan-managed, agency-managed, and self-managed participants. We also provide assistance with understanding your plan and budget.
We offer a comprehensive range of NDIS support services including Community Participation, Household Task Support, Life Skills Development, Personal Care, Respite Care, and Supported Independent Living (SIL).
Yes, all our support workers are fully screened, trained, and qualified. They undergo police checks, working with children checks, and receive ongoing professional development to ensure they deliver the highest quality care.
We offer flexible scheduling to accommodate your needs. Simply contact us at least 24 hours in advance to discuss changes to your support schedule, and we will do our best to accommodate your request.
More Help From Your Local NDIS Team
If you still have questions after reading this NDIS FAQ Western Sydney resource, please know that our team is only a phone call or email away. Every participant and family situation is different, so we are always happy to explain how the scheme applies to your own circumstances. We can talk you through eligibility, plan reviews, choosing the right supports, and what to expect at your planning meeting.
Many people first come to us feeling unsure about how the National Disability Insurance Scheme works, and that is completely normal. The system can seem complex at first, but with the right guidance it becomes far easier to navigate. We break things down into plain language, answer your questions patiently, and make sure you feel confident about the choices you are making.
Hold Hands Services supports individuals and families right across the region, including Blacktown, Parramatta, Liverpool, Fairfield, Penrith and surrounding suburbs. Whether you need help understanding your funding categories, arranging support workers, or simply want a second opinion, we are here for you. You can also find official, up to date information on the National Disability Insurance Scheme website, which is a helpful companion to the answers on this page. When you are ready, reach out and we will guide you through every step with warmth and care.
Still Have Questions?
Our friendly team is here to help. Reach out to us and we will be happy to answer any questions you may have.