Frequently Asked Questions
Find answers to common questions about NDIS, our services and how funding works.
What is the NDIS?
Watch this short video to understand how the NDIS works and how it can help you or your loved ones.
About NDIS
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support to people with permanent and significant disabilities. It gives participants choice and control over the support they receive.
Who is eligible for the NDIS?
You may be eligible if you are under 65 years old, an Australian citizen or permanent resident, and have a permanent disability that significantly affects your daily life. Contact us for a free eligibility assessment.
How do I apply for the NDIS?
You can apply online through the NDIS website, by phone, or with the help of a Local Area Coordinator. Our team can guide you through the entire application process step by step.
What does NDIS funding cover?
NDIS funding covers reasonable and necessary supports related to your disability. This includes daily personal activities, transport, therapeutic supports, help with household tasks, and equipment.
Our Services
What areas do you service?
We provide NDIS support services across all of Western Sydney including Parramatta, Penrith, Blacktown, Liverpool, Campbelltown, Mount Druitt, Rooty Hill, Seven Hills, Bankstown, Merrylands, Auburn and Fairfield.
Do you offer after-hours support?
Yes, we offer flexible scheduling including evening and weekend support. We also have 24/7 support options available for participants with higher care needs.
Can I choose my own support worker?
Absolutely! We believe in matching support workers with participants based on personality, shared interests, and support needs. We will work with you to find the right fit.
How quickly can services start?
Once we complete your initial consultation and planning, services can typically begin within 1-2 weeks. Emergency support can often be arranged sooner.
Plan & Funding
How are your services funded?
Our services are funded through your NDIS plan. We can work with plan-managed, agency-managed, and self-managed participants. We also provide assistance with understanding your plan and budget.
What types of support do you offer?
We offer a comprehensive range of NDIS support services including Community Participation, Household Task Support, Life Skills Development, Personal Care, Respite Care, and Supported Independent Living (SIL).
Are your support workers qualified?
Yes, all our support workers are fully screened, trained, and qualified. They undergo police checks, working with children checks, and receive ongoing professional development to ensure they deliver the highest quality care.
What if I need to change my support schedule?
We offer flexible scheduling to accommodate your needs. Simply contact us at least 24 hours in advance to discuss changes to your support schedule, and we will do our best to accommodate your request.
Still Have Questions?
Our friendly team is here to help. Reach out to us and we will be happy to answer any questions you may have.
